Report Mail Order Medication Issues to the Kentucky Board of Pharmacy

• By: admin
• On: 02/10/2025 09:41:15
• In: KPhA Updates

Recent extreme cold temperatures across Kentucky have raised concerns about the safety and effectiveness of medications delivered through mail-order pharmacies. Many medications can lose potency or become ineffective if exposed to freezing temperatures, potentially putting patients at risk.
 
If a patient presents with medication that has been exposed to freezing conditions during shipment, we strongly encourage you to submit a complaint to the Kentucky Board of Pharmacy. Reporting these incidents helps regulators track and address potential issues with mail-order pharmacy shipping practices and ensures patients receive medications that are safe and effective.
 
To file a complaint, visit the Kentucky Board of Pharmacy's website and follow their complaint submission process. Be sure to include details such as:
 

1. The name of the mail-order pharmacy
2. The type of medication affected
3. Any visible signs of freezing (cracked tablets, cloudiness, broken vials, etc.)
4. Any patient concerns or adverse effects reported

 
By taking action, you help advocate for the safe and reliable delivery of medications to Kentucky patients. If you have any questions about this process, please don't hesitate to reach out to KPhA.
 
Stay vigilant, and thank you for your continued commitment to patient care.